IT Support & Network Analyst needed at

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Job title : IT Support & Network Analyst

Job Location : Lagos

Deadline : October 18, 2023

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  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with customers to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals


  • Extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, and phone configuration.
  • Knowledge of Cloud & virtualization technologies: VMware, HyperV, AWS, Azure, Google Workspace
  • Experience providing desktop technical support to end users in a business environment
  • Experience solving complex IT issues within time constraints
  • Experience troubleshooting networking and firewall-related issues
  • Solid PC hardware, software, and Windows operating system knowledge- Excellent listening and communication skills
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, IT Networks Analyst
  • Familiarity with remote desktop applications, help desk software, and IT Automation
  • Familiarity with Information Security Controls and compliance
  • Ability to provide step-by-step technical help, both written and verbal
  • BSC degree in Information Technology, Computer Science or relevant work experience 3-5 yrs
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus


  • Competitive pay
  • Premium Health insurance cover
  • Flexible work and hybrid working model
  • Frequent performance chats & reviews and professional development opportunities
  • High performing & passionate team members + fun work culture!

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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