Job Description

• The IT support Intern will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Support Executive.
• Escalating IT issues to the IT Support Executive where necessary
• Responsible for managing backups and tape rotation
• Diagnosing and resolving technical issues
• Undertaking small- to medium-sized IT projects as instructed by the IT Support Executive
• Providing desktop and server support
• Setting up and configuring new laptops and desktops
• Installing authorized software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Antivirus installation to all desktops and laptops
• Fault finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Setting up and configuring new servers
• Installing authorized software to core server
• Performing miscellaneous job-related duties as assigned by the IT Support Executive
• Working extra hours to meet deadlines, as required and wherereasonable
• Providing assistance as required to the IT Support Executive

Qualifications

• A recognised Diploma / Degree in IT or Engineering
• Desktop, laptop and mobile devices installation and problem resolution
• Able to configure networks for fast, secure, reliable operation.
• Good analytical and problem-solving skills to assess network performance and recommend changes.
• Hands-on experience with network monitoring and network diagnostic tools.
• Good interpersonal skills to communicate with users, vendors and other IT personnel.
• Project management skills .
• Ability to prioritiZe and multitask.
• Must be a Corp Member looking for a PPA.