Job Description

• Handle escalated issues and provide technical support to end-users via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues, including servers, desktops, laptops, printers, routers, switches, and other peripherals
• Conduct in-depth troubleshooting and root cause analysis of complex IT problems
• Collaborate with other IT teams and vendors to resolve technical issues promptly
• Perform system updates, installations and configurations.
• Document support activities and resolutions accurately.

Essential Criteria / Qualifications

• Minimum of 1 year of experience in IT support or helpdesk preferably in an IT services environment
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts
• Must have good analytical and troubleshooting skills, with a proactive approach to problem-solving.
• Must have good organizational, oral and written communication skills
• Must be a smart, articulate, goal-oriented team player with a cheerful disposition
• Must be willing to learn and apply technical knowledge.
• Must be willing to travel

Desirable Criteria / Qualifications:

• HND / B.Sc in Computer Science, Information Technology, or other related field.
• Experience in managing Windows server environments, Active Directory, and group policy.
• Hands-on experience with network infrastructure components such as routers, switches, etc.
• Relevant certifications such as CompTIA A+, Network or Security, CCNA, or ITIL.