IT Service Desk Lead is needed at IpNX Nigeria Limited

Save 3 months ago

IpNX Nigeria Limited’s job vacancy, Career and Recruitment

Job title : IT Service Desk Lead jobs in Lagos

Job Location : Lagos

Deadline : June 30, 2022

Quick Recommended Links

Purpose of the Job

  • Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.

Expected Key Results

  • End User Satisfaction
  • Operational Excellence
  • End User Productivity.

Educational Qualifications 

  • Bachelorí´s Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related Degree (2.2/ Upper Credit Minimum)

Work Experience:

  • 1 – 2 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open source alternatives, and business applications in a business environment.

Functional Skills:

  • Experience providing superior customer service and support
  • Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
  • Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
  • Thorough knowledge of voice and data communications techniques and technologies.
  • Domain knowledge of Asterisk-based PBX.

Other Requirements:

  • Knowledge of multiple desktop programs, configuration and debugging techniques.
  • Experience supporting Windows 7, 8 & 10, Open source Office productivity tools like Libre Office, Mail clients (like Thunderbird, Outlook), Asterisk-based PBX, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
  • Strong work ethic, detail-oriented as well as excellent oral and written communication skills.
  • Sound problem resolution, judgment and decision-making.
  • Strong interpersonal and organization skills, successful in working both independently and in a team environment.
  • Strong problem solving skills.

*ICT Jobs in Nigeria jobs in Nigeria

*ICT Jobs in Nigeria jobs in Lagos

*IT Service Desk Lead in Lagos

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

Dental Nurse is needed at Choice Dental
Territory Manager is needed at IpNX Nigeria Limited

Connect with us