JOB DESCRIPTION

Responsible for controlling the releases to service assets and configuration items across the entire service lifecycle. Set out standard methods and procedures to use when implementing all releases

QUALIFICATIONS

• First degree
• Software infrastructure management and configuration management,
• Knowledge of JIRA, confluence, and Remedy tools,
• Excellent analytical skills, excellent written and verbal communication skills.
• Experience with Agile methodologies
• Experience in coordinating cross-functional work teams.

ADDITIONAL INFORMATION

Behavioural Competencies

• Generating Ideas
• Interpreting Data
• Following Procedures
• Articulating Information
• Meeting Timescales

Technical Competencies

• Capacity Management
• Configuration Management
• IT Support
• Change Management
• Application Knowledge for Support
• Service Level Management