Relevant work areas: 

• Asset management; Incident and request management; System Maintenance/ Backup Administration; Information Security Management; System/Network administration support; Telecommunications Support 

Educational Qualification: 

• Minimum: B.Sc Computer Science or Computer Engineering at least Second Class Upper  
• Preferred: Masters degree in related discipline 

 
Professional Certifications: 
Minimum:

• CCNA, ITILv4 Foundation 

Preferred:

• CCNP, Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate 

(MCSA) 
Work Experience: 

• Minimum: 4 years of experience in IT 
• Preferred: Experience in customer service and support 

Key Skills and Competencies: 

• Computer network configuration and troubleshooting skills  
• IT support skills (hardware, software, networks, etc.) 
• Excellent hands-on systems administration (client and server) and virtualization skills 
• Active Directory infrastructure support and troubleshooting skills 
• Information security management (Antivirus, firewall, access control, disaster recovery, etc.) 
• Microsoft productivity tools (Word, Excel, PowerPoint, Visio, Project, etc.) 
• Excellent analytical and problem-solving skills