IT Enterprise Associate needed at Food Concepts Plc

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Job title : IT Enterprise Associate

Job Location : Lagos

Deadline : August 10, 2024

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Job Purpose

  • To build, maintain, support and administer infrastructure for vending/POS/ERP and identifying end-user requirements. Keeping data secure by managing access, privileges and information within the system.

Responsibilities
Support Systems:

  • Support Restaurant managers work with other management staff to determine and implement specific technical needs and priorities of the organization
  • Direct staff, determine necessary technology advances and educate staff on the use of software /hardware systems in the organization’s day-to-day operations
  • Monitor systems to detect deficiencies, and recommend changes and solutions
  • Generate innovative solutions, which continuously improve the performance of existing resources, processes or services
  • Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
  • Basic database management skills
  • Understanding of different POS hardware/terminals
  • repairing equipment and replacing parts
  • planning and undertaking scheduled maintenance upgrades
  • Ability to manage AD users and object preferably windows server 2008r2

IT Operations:

  • Challenge others when the values are not demonstrated. Develop, Train and give feedback to subordinates where applicable.
  • Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
  • Share information, knowledge and experience freely with others
  • Fully understand the set-up and operations of all Enterprise Solutions acquired and used by Food Concepts Plc
  • Provide first level support to all users within the agreed timeframe
  • Execute system control functions as requested by (and on behalf of) business owners
  • Support Business Managers when they train their new staff on the use of the use of the system, by providing required intellectual assistance, software, hardware and/or training materials
  • Update all relevant documentation (including Process Manuals, Training Manuals, Policy Documents, Configuration documents etc) required for the effective use of all enterprise solutions
  • Prepare for and support the implementation of new enterprise solutions and/or the addition of new modules of existing enterprise solutions
  • Ensure store wide reporting

Requirements

  • Interested candidates should possess a Minimum of a Bachelor’s degree or HND in Computer Science, Information Technology, or a related discipline with at least 3 years of work experience.

Key Performance Indicators:

  • IT System uptime/downtime
  • Mean Time Between Faults
  • Mean Time to Resolve
  • Number of system breaches due to virus attacks and or breaches
  • Network Uptime/downtime

Knowledge and Competences:

  • ERP – Oracle, Micros
  • IRP software

Decision Expectation:

  • Acts on defined procedures and decisions
  • Enforces agreed decisions
  • Plans own work schedule and work schedule of subordinates
  • Responsible for deploying hardware, and applications across all business locations.
  • Coordinate, supervise and lead Field Support Team members to achieve the objectives of this role

How to Apply for this Offer

https://www.myjobmag.com/apply-now/752907

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