Responsibilities

• Asset management
• Provides management for company IT budget. Develops computer lifecycle and software standards.
• Meets with IT vendors to discuss software licenses, cost, hardware, audiovisual equipment, issues, and new products.
• Purchases and installs IT hardware and software. Ensures completion of work orders in the IT ticket management system.
• Reviews software agreements and software maintenance renewals. Inputs license agreements into the license management application system.
• Serves as an account manager for the support contract. Manages call quality, accounts, and contract service level agreements for IT Enterprise Systems.
• Supervises, schedules, evaluates, and monitors. Monitors support ticket workload.
• Supports employees purchasing laptops, printers, and software for company or remote employees based on instruction.
• account handling for phones internet recharge etc.
• Performs all other duties and responsibilities as assigned or directed by the supervisor.

Required Skills and Competences:

• Skill in installation, repair, and maintenance of network and / or computer hardware, software, and peripherals
• Skill in budget / resource management
• Skill in verbal and written communication with the ability to explain technical concepts to audiences with a wide range of technical skills
• Skill in project management principles, processes, and techniques
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in positive, productive, and flexible customer service
• Ability to adapt to a rapidly changing technical environment
• Ability to work independently as well as in a team environment
• Skill in people leadership and supervision

Experience: Should have IT experience in;

• Installation & configuration of any OS or software computer hardware
• Printers
• Networking
• CCTV
• Troubleshooting
• Managing assets
• Biometrics handling, etc.