Job title : IT Desktop Support Analyst
Job Location : Lagos
Deadline : October 06, 2024
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Job Description
Accountabilities
- Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary.
- Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required for performance improvement.
- Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required for performance improvement.
- Interface with 3rd party service providers.
- Provide periodic reporting of IT Support operations.
- Other duties may include end user education and IT Project implementation.
- Update cash fueling data for analysis.
Requirements
- Bachelor’s degree in computer science/engineering or related field.
- 1-3 years qualitative experience in technology deployment or support.
- Relevant certifications will be an added advantage.
- Good Knowledge of windows 2008 Server operating system and Network Infrastructure (Active Directory, Group Policy, DHCP, DNS, File Services, etc.
- Hardware and software troubleshooting skills.
- Good understanding of windows-based applications and their interaction with the underlying operating system environment (System Services, Component application subsystem etc.
- Dexterity in setting up and managing switches and routers.
- Good report-writing skills.
- Excellent communication skills and interpersonal skills, ability to work virtually.
- Good IT process understanding.
- Very good problem-solving skills frequently under various sorts of constraints.
Working Relationships
- IT Department
- Internet Service Providers
- Vendors
- All departments
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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