Principal Duties and Responsibilities (Essential Functions)

• Respond to user requests for service, troubleshoot problems, and help develop basic solutions.
• Support basic PC hardware components, desktop operating system software, and application software.
• Perform basic repairs to equipment and arrange for other servicing needs.
• Record activities, solutions, and other responses to requests for service on the Helpdesk platform.
• Assist in maintaining inventory records and documentation for equipment.
• Maintains open communication and positive working relationship with staff.
• Perform other duties/projects as assigned.

Job Qualifications

• Bachelor’s degree in either Computer Science, Information Technology or BEng. Computer Engineering
• At least 1 years of relevant work experience
• Customer service skills, basic troubleshooting skills, and ability to work well in a team environment.
• Basic experience with Microsoft Office suite in a technical support environment.
• Basic experience with networking technologies and diverse specifications of printer support is required.
• Basic analytical skills and the ability to troubleshoot and resolve hardware and software problems.
• Basic skills in research/application and understanding of technical documentation
• Basic skills with the ability to respond effectively to inquiries or complaints.
• Experience working on a USAID or donor-funded project required
• Fluency in English is required