Summary of Responsibilities

• Develop and rebuild relationship (Customer Relationship Management – CRM) with designated customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.

Main Functions

• Inform customers by phone about any new dealer program.
• Contact customers to present MANTRAC parts and services and answer all technical and commercial inquiries.
• Participate in quotations preparation, terms of payment for his supervisor or manager’s review and approval.
• Present relevant technical publications as appropriate, to customers and explain benefits / advantages of CATERPILLAR genuine parts versus non genuine and MANTRAC services versus local mechanics.
• Provide weekly pre-call plan and report his daily activities and refers any difficulties/challenges to supervisor for action.
• Assist with the solution and resolution of customer complaints / problems with MANTRAC.
• Report all lost sales of parts and service to supervisor / manager and to ensure such lost sales are appropriately entered into dealer system (MANPRO).
• Ensure there are no overdue debt on customers’ parts and service account.
• Keep good control of customer list and keep updating customer profiles and population in MANCRM, PTOS or any existing dealer marketing information system.
• Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager.
• Perform any other related duties as required by product support sales management.

Contacts:

• Staff and Management of MANTRAC
• External Customers

Relevant Information

• B.Sc in Engineering or equivalent. At least 2 years experience in thetelesales industry (sales, marketing & technical experience). Good written and spoken English.
• Interpersonal and communication skills. leadership skills and ability to take initiative. Good analytical and computer skills.
• Having good selling skills is an advantage.