KEY AREAS OF ACCOUNTABILITY:  

• The Information Technology Support officer shall be accountable on the following key areas in Maiduguri field office of Save the Children International program in Nigeria:

Network Management

• Setup Office IT infrastructure, with support from the IT coordinator
• Manage network in Yobe field office
• Troubleshooting, ensuring an effective network connection and maintaining the entire local area network installed at the Yobe field office
• Install, troubleshooting and maintain networked devices e.g., printers, scanners, etc.
• Maintain record of the local network, VPN connection and the wide area network installed and terminated in Yobe field office
• In consultation with the IT Coordinator, ensure that staff visiting from other field offices/country offices, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their stay

Hardware Support

• Configure and install systems and set up new users.
• Carry out routine preventive maintenance/checks and troubleshoot problems with assigned field offices.  Ensure all IT hardware equipment and computer accessories/peripherals are maintained effectively
• Ensure all IT issues in Yobe field office are resolved in a timely manner. 
• Perform IT hardware inventory update as necessary

Telecommunications Management

• Ensure the Yobe field office has a functioning voice network (IP PBX). All devices are functioning and the service is cost effective
• Troubleshooting technical problems with mobile subscriptions and IP Phone.
• Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are activated at all times

Asset Management

• In collaboration with the assets team and the IT coordinator
• Ensure good asset management at the Yobe field office through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative support teams
• Responsible to make sure that all assets (IT and office equipment) are correctly used
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipment

Incident Management

• Providing first level support to Yobe field office
• Communicating any service disruptions to users, opportunities and other relevant policies 
• Carry out any other tasks required by the IT coordinator

Security and Backup

• Keep the network and all computer systems safe, secure, and virus-free.
• Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the IT coordinator  
• Ensure proper backup of all staff information, files, and folders

Power Backup

• Monitor installation of independent power backup system (solar), for communications equipment in Yobe field office
• Supervise regular maintenance of independent power backup system (solar), for communications equipment in Yobe field office

SKILLS AND BEHAVIOURS (our Values in Practice)

Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength