Information Technology Officer – Banking needed at Human Capital Partners

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Job title : Information Technology Officer – Banking

Job Location : Lagos

Deadline : November 04, 2024

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Job Summary:

  • The Information Technology (IT) Officer is responsible for managing and maintaining the Bank’s IT systems and infrastructure.
  • This includes providing technical support to staff, ensuring system security, performing routine maintenance, and troubleshooting IT issues.
  • The IT Officer plays a crucial role in maintaining the integrity of the Bank’s IT systems and ensuring they support the Bank’s operations efficiently.
  • This role requires knowledge of software, hardware, networking, and database systems, as well as adherence to industry best practices and regulatory standards.

Responsibilities

IT Support & Troubleshooting

  • Provide technical support to end users, resolving hardware and software issues promptly.
  • Install, configure, and maintain computer systems, hardware, and software applications.
  • Troubleshoot network, system, and connectivity issues and ensure timely resolution.
  • Assist in setting up user accounts, workstations, and network access for new employees.

System Maintenance & Management

  • Perform routine system maintenance, updates, and backups to ensure optimal system performance and data integrity.
  • Monitor the performance of the Bank’s IT systems and resolve any issues that arise.
  • Ensure the availability and functionality of the Bank’s network, servers, and databases.
  • Collaborate with vendors for the maintenance and repair of hardware or software as needed.

Network Administration

  • Monitor and manage the Bank’s local area network (LAN), wide area network (WAN), and internet connectivity.
  • Ensure network security by implementing firewalls, access controls, and encryption protocols.
  • Troubleshoot network issues, including connectivity and bandwidth problems, and ensure minimal downtime.
  • Coordinate with external service providers for internet and network-related services.

System Security & Data Protection

  • Implement and enforce security protocols to safeguard the Bank’s IT systems from cyber threats, data breaches, and unauthorized access.
  • Regularly update antivirus software, firewalls, and other security tools to prevent potential vulnerabilities.
  • Ensure data protection and confidentiality by adhering to industry standards and regulatory requirements, such as GDPR and NDPR.
  • Perform regular security audits to identify and mitigate any risks or weaknesses in the system.

Backup & Disaster Recovery

  • Develop and manage data backup processes to ensure data recovery in case of system failure or disaster.
  • Ensure the availability of disaster recovery plans and test them periodically to validate effectiveness.
  • Maintain documentation for backup procedures and disaster recovery plans, ensuring accessibility and compliance with the Bank’s policies.

Software & Application Management

  • Assist in the deployment and management of enterprise software applications used by the Bank, such as accounting, project management, and CRM systems.
  • Ensure that all software licenses are up to date and compliant with vendor requirements.
  • Work with other departments to assess software needs and recommend new solutions as necessary.
  • Provide training and support to users for new software or systems implemented by the Bank.

Policy Implementation & Compliance

  • Ensure that the Bank’s IT policies and procedures are followed by all staff.
  • Stay up to date with the latest IT regulations and ensure the Bank’s IT infrastructure complies with relevant industry and government regulations.
  • Assist in the development and implementation of new IT policies that enhance the security and efficiency of the Bank’s operations.

Vendor Management

  • Liaise with external vendors for the procurement of IT equipment and services.
  • Ensure that service level agreements (SLAs) with vendors are met, and performance is regularly reviewed.
  • Oversee the installation and configuration of new IT systems and hardware provided by vendors.

 IT Projects & System Upgrades

  • Assist in planning and executing IT projects, including system upgrades, migrations, and new installations.
  • Work closely with the Head of IT and other stakeholders to ensure IT projects are completed within scope, on time, and within budget.
  • Ensure smooth transitions during system upgrades with minimal disruption to the Bank’s operations.

Qualifications

  • First Degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of experience in IT support, network administration, or system management.
  • Relevant Professional qualification required.eg (e.g., CCNA, CompTIA Security+, Microsoft Certified: Azure Administrator)
  • Working knowledge of IT/MS Office Tools

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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