Job Duties & Responsibilities

• Troubleshoot and manage servers
• Good working knowledge of networks
• Systems troubleshooting ability
• Upper support background
• Ensure To manage all ICT Infrastructure and operations on a daily basis in order to ensure the availability of systems to support the Company’s services delivery objectives.
• Implement, maintain and secure the designed network infrastructure.
• Manage the installation, maintenance and repairs of Boats AIS infrastructure
• To provide in house server, network support and where necessary to work with the outsourced IT Providers
• To assist in the provision of 1st and 2nd line technical support via telephone, e-mail and face to face interaction for desktops, laptops, printers and any other ICT equipment
• To be able to quickly and competently diagnose system faults and to resolve or externally escalate them when required
• To assist in the production and maintenance of documentation relating to the Company’s ICT system
• To assist in the administration of the Company’s communication systems including mobile phones, internet connection and telephone system
• Takes responsibility for the day-to-day operational effectiveness of the Company’s ICT security and compliance with responsibility for:
• Assuring   the   confidentiality,   integrity   and availability of the Company’s information.
• Development of policies and procedures
• Security incident management and reporting
• Investigation of security breaches
• Investigation of unauthorised access and the initiation of risk control measures.

 Educational Qualifications, Certifications and Experience:

 Educational Qualifications:

• Minimum of HND/Bsc in Electrical Electronics, Computer Science/Engineering or other applicable degree course
• Certifications such as CCNA, CISA, ITIL V4 will be an added advantage

Experience:

• At least 3 years’ work experience.

Competencies:

• AIS support and administration
• LAN management
• System troubleshooting
• System maintenance
• Database management 
• Microsoft windows 2003/2008 network infrastructure savvy
• AD and DNS savvy 
• Knowledge of ICT regulations
• Attention to detail
• Report writing
• Crisis Management skills