ICT Supervisor needed at Stresert Services Limited

Job Duties and Responsibilities

• Lead the IT support for all programmes by organizing activities and operations of ICT staff; support recruitment of local ICT staff and oversee the implementation of ICT projects.
• Propose, plan, design, implement and maintain an integrated mechanism for data and information management, including various in house and third-party applications across all activities to ensure most effective and efficient processes to deliver timely, accurate and reliable information for operational, monitoring and reporting purposes.
• Manage and maintain network WAN and LAN infrastructure, desktops and associated equipment in the Offices by providing technical advice to the State office to maintain compliance with set standards.
• Monitor, propose and implement all necessary modifications in compliance with the information management systems and infrastructure as per IT policies, standards and best practice for high performance, reliability and information security.
• Coordinate with Logistic and ensure proper technical specification for purchase of IT related equipment and propose most suitable solutions including innovation, recommendations for improvement.
• Plan and supervise the installation, operation and administration of security for the various systems and network components including virus protection and Internet security. Make sure to use innovative approaches to ensure users are educated about phishing, Password Cracking, Malwares, and etc.
• Organize and administer user support services for all staff and ensure proper response time in troubleshooting and resolving of all IT related issues.
• Build relationships and liaise with local IT partners, suppliers and providers.
• Provide Backup and Disaster Recovery Plans for databases and Email data.
• Build, improve and sustain the presence of the organization on social media by using all available platforms and posting acceptable contents to showcase the brand of the organization to the general public 
• Regularly update, upgrade and manage the website as well as follow up on all website/ICT issues at higher level through telephone, letters and other available means of communication
• Carry out analysis on the IT equipment, design and develop a replacement policy where necessary 
• Guide and lead the digitalization process of the filling system and propose cost-effective solutions for keeping the digital files.
• Lead and coordinate the server less process for Abuja and sub-offices.

Requirements

The ideal candidate should have;

• Degree in Computer Science, Information Systems, or a related field from an accredited academic institution with four years of relevant professional experience; or

Experience:

• Progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems, or related area;
• Experience configuring and working with Microsoft Internet Information Server (IIS) and SQL Server required;
• Knowledge of IT Service Management frameworks such as ITIL.
• Knowledge of Software & Systems Development Life Cycle and experience in managing applications development and/or support teams.
• Extensive knowledge of Windows Active Directory and Messaging Systems;
• Cisco devices, VPN, VoIP, MS Office, Antivirus Software and utilities; holder of CCNA and/or a Microsoft Certification a distinct advantage;

Skills / Competencies:

• Effective resource management skills and strategic and creative thinking;
• Ability to supervise and direct staff under critical and stressful situations;
• Effective problem-solving approach, ability to work in a cross-divisional team and ability to quickly understand HMO processes.
• Ability to prioritize tasks and strong organizational skills;
• Ability to develop clear and concise proposals;