Contract type: Half  Time (Negotiable)

Educational Qualifications:

• Bachelor’s degree within information technologies, Computer Science, with substantial working experience within relevant fields and have obtained and maintained relevant.

Experience:

• Minimum of five (5) years within the ICT technical field.
• Prior working experience in national and or international organizations.
• Experience in handling servers and related access management control.
• Experience in drafting reports.
• Ability to prioritize, work, multi-task and meet deadlines.
• Ability to work with results-orientation and efficiency in a multi-tasking environment.
• Ability to perform effectively under high pressure.

Core skills:

• Good command of ICT in relation to women political participation
• A good overview of women’s political participation issues, and an active interest in the workings of civil society.
• Ability to work under pressure.
• Enthusiasm to learn and apply new skills.
• Good interpersonal and team-working skills.

Main Role:

Under the guidance of the CEO, the ICT officer will have the following responsibilities and provide the following deliverables:

• Manage the overall technology infrastructure including implementation and management of the software applications and hardware infrastructure that support operations.
• Ensure systems administration including:
• General computer support.
• Upgrades and updates of operating systems and user applications.
• Software installations.
• License management.
• Server set up and management.
• Network and printer support.
• Deployment of equipment.
• Setup and support audio/visual equipment for presentations and trainings on and off site.
• Update and maintain the ICT equipment inventory.
• User support.
• Website Management
• Gender and Elections Watch App management.
• Perform needs assessment for new applications and modifications to existing ones.
• Inform and train project staff on how to adhere to security ICT policies and train new and current employees on computer software and ICT systems.
• Provide procurement assistance including, but not limited to, researching solutions,
• Be innovative with ICT and gender, elections, and election observation from a gender perspective.
• Engaging with potential vendors, making recommendations for product purchases, and assessing needs and developing terms of references
• Assist with preparation of operating budgets based on estimated and actual expenditures for ICT systems and support needs.
• Liaise with project’s experts to provide targeted support.
• Troubleshoot any IT technical issue and resolve in a courteous, professional, and timely manner in person or via email, telephone and/or other electronic medium.
• Complete setup and configuration of company laptops and desktops and troubleshoot these devices as the need arises.
• Maintain accurate ICT asset inventory and assist in acquisition of new ones if need be.
• Consult IT knowledgebase(s), Internet, other team members and any other appropriate resources for the purpose of independent troubleshooting.
• Work with vendors on hardware warranty issues.
• Install patches and upgrade hardware and software in accordance with the company’s life cycle management policy.
• Monitor and maintain email applications, virus protection software, web filtering and monitoring appliances, and firewall profiles.
• Implement network security measures to protect data, software, and hardware.
• Maintain user profiles ensuring password policies and other system policies are enforced.
• Assist with new IT projects by investigating options and making recommendations as to what systems, hardware, and software changes are appropriate, including and not limited to desktops, laptops, cell phones, printers, and area/department specific software.
• Train and enhance user knowledge regarding computer software and hardware.
• Perform all other working tasks as required.

Condition of Service: Competitive and Negotiable