Job Summary

• We are currently seeking an experienced ICT Officer to manage our organization’s technological infrastructure and ensure its efficiency.
• The ICT Officer will be responsible for maintaining our systems, providing technical support to employees, implementing new technological solutions, and ensuring the overall reliability and security of our network.

Main Responsibilities

IT Network Support:

• Deploy LAN / WAN / SAN and internet related equipment’s
• Physical installation of all IT equipment’s in data centres and technical rooms
• Configures, updates and backups of all Voice/ LAN/WAN/SAN and internet equipment’s
• Completing Service Requests and resolving Incidents received from Service Desk as per Operational Guidelines.

IT Voice Support:

• Regularly update the voice directory
• Install new phones and update policies on phones
• Ensure secure phone communication between regions and subsidiaries
• Ensure support contact canter.

Network and Security Monitoring:

• Network equipment performance analysis to pro-actively prevent service interruptions
• Production of internal Network and Voice performance dashboards and reports
• Issuing security alerts when required and implementing necessary shut-downs, rollbacks and workarounds
• Initiate Problem and Change management, when required
• Escalation of serious security threats or breeches to Infrastructure Management and Service Quality Assurance.

The Person

• Minimum academic qualification of Bachelor’s Degree / Diploma in Computer Science / Information Technology.
• Network security qualification, not required but recommended.
• Minimum of 3 years relevant work experience in a LAN and WAN administration environment.
• Project Management.
• Strong inter- personal and team building skills.
• Efficient time and task management.
• Ability to adapt to technological change.
• Innovative and creative.
• Must be a resident of Benin.