Responsibilities

• Keep computer systems running smoothly and ensure users get the maximum benefit from them.
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Provide support in a face-to-face capacity, over the phone, or via remote desktop software, helping staff or clients set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users’ accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time.
• Rapidly establish a good working relationship with customers and other professionals, such as software developers.
• Test and evaluate new technology.
• Conduct electrical safety checks on computer equipment.
• Maintenance of the Company’s generator, solving of electrical issues, employees’ data subscriptions, and others.

Skills

• The ability to think logically.
• A good memory of how software and operating systems work.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• The ability to work well in a team.
• Problem-solving skills
• The ability to prioritize your workload.
• Attention to detail.