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I.T Help Desk & Desktop Support needed at MacTay Consulting

Job title : I.T Help Desk & Desktop Support jobs in Delta

Job Location : Delta

Deadline : March 31, 2023

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Mactay Consulting is currently recruiting to fill the job role below for her client in the Financial Sector

Client: Leading Commercial Bank

Salary: N85,000 net
Benefits: Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.

Objective:

  • Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.

Responsibilities:

  • Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem solving support
  • Escalate issues for resolution at appropriate levels
  • Monitor and track incidents reported to the service desk to the point of resolution
  • Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
  • Ensure IT service desk policies and procedures are enforced and adhered to
  • Assist with management of the Incident / problem database
  • Continuously monitor and report service levels to ensure responsiveness of IT to business

Requirements:

  • B.Sc/HND in Computer Science or any related IT degree (Second Class Lower & Upper Credit Minimum)
  • 27 years and below
  • I.T Certification is an added advantage
  • 1 – 5 years of work experience in a similar role.
  • Must have completed NYSC

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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