2 days ago
Job title : Housekeeping Supervisor
Job Location : Lagos
Deadline : July 10, 2024
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Job Summary
- This position is essential to lead our team of housekeepers and to ensure excellent customer service.
- Responsibilities include organizing employee shifts, training and motivating team members, and checking private and public areas for tidiness.
- To be successful in this role, you should have a good understanding of room cleaning, common areas and team management abilities.
Key Responsibilities
- Paying detailed attention to rooms and ensuring standards at all times
- Train housekeepers on cleaning and maintenance tasks.
- Oversee staff on a daily basis.
- Check rooms and common areas, including stairways and lounge areas, for neatness.
- Schedule shifts and arrange for replacements in cases of absence.
- Establish and educate staff on cleanliness, tidiness, and hygiene standards.
- Motivate team members and resolve any issues when needed.
- Respond to customer complaints and special requests.
- Monitor and replenish cleaning materials, including floor cleaner, bleach, detergents, air fresheners, disinfectants, etc.
- Participate in emergency cleaning when need arises.
- Ensure compliance with safety and sanitation policies in all areas.
- Developing staff schedules.
- Suggest best cleaning supplies and equipment.
- Working with hotel guests who have specific housekeeping needs.
- Coordinating housekeeping needs with other departments.
- Performing cleaning tasks when staff don’t show up for work or the team is shorthanded
- Ensuring SOPs are followed at all times
- Maintain the best hygiene standard practices in the hotel.
- Manage laundry requirements and maintain agreed standards.
- Contribute towards the smooth running of the hotel operations.
- Manage guests housekeeping expectations and deal with and resolve all queries.
- Quality management of hotel housekeeping.
- Allocate workloads to team members.
- Carry out periodic room & facility checks to ensure proper hygiene procedures are followed always.
Requirements
- Work experience as a housekeeping supervisor or similar role.
- Hands-on experience with cleaning and maintenance tasks for large organizations.
- Ability to use industrial cleaning equipment and products.
- Excellent organizational and team management skills.
- Stamina to handle the physical demands of the job.
- Flexibility to work various shifts, including evenings and weekends where necessary.
- B.sc, OND, HND or its equivalent
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
- Hospitality / Hotel / Restaurant jobs