Job Objective

To oversee the work of the housekeeping officers and ensure that the  hospital facility and surroundings  are kept clean and tidy while enforcing compliance with established safety and sanitation policies in the Housekeeping Units.

Reports to

HR/Admin Manager / QA & QC, Director Finance & Admin

Tasks & Responsibilities

• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
• Schedule shifts and arrange for replacements in cases of absence.
• Establish and educate staff on cleanliness, tidiness, maintenance culture and hygiene standards.
• Motivate team members and resolve any issues that occur on the job while escalating when necessary.
• Respond to customer complaints, liaise with facility , nurses, laundry, Cafeteria, HR and Quality Assurance to resolve issues and special requests.
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Prioritizes the cleaning duties and provides updates on status of completed rooms and work areas. Maintains records of rooms that receive cleaning approval and rooms that require further cleaning and maintenance.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Liaise with linen room to ensure that there is adequate clean linen and uniforms and maintain a neat work area.
• Counter checks that all items processed are spotlessly clean as per hospital standards and patients satisfaction.
• Identifies cleaning needs and potential safety hazards or repair needs, and notifies appropriate individuals for resolution.
• Prepares daily, weekly or monthly reports and escalate other issues to appropriate authorities.
• Documents accidents and incidents accurately in accordance with Hospital policy.
• Interviews, hires and trains team members; schedules and motivates team members; plans, assigns and direct work; appraise performance; reward team members; address complaints and resolve problems.
• Follows the stipulated measurements required for cleaning agents, thereby curbing wastage but produces high quality job.
• Exhibits leadership skills at all times.
• Attends departmental meetings as at when scheduled.