Job Description

• Plan, implement and manage overall hotel daily operations
• Conduct hotel budgeting and financial planning
• Plan and organize hotel activities to drive sales
• Manage and monitor hotel expenses
• Manage and track hotel inventory
• Track KPIs and produce reports
• Involved in the process of hiring and onboarding new hotel staff
• Evaluate staff performance
• Ensure safety and adherence to rules and regulations
• Prepare and manage schedules and shifts
• Plan and implement marketing campaigns with to promote the hotel’s services and amenities
• Ensure an average of 65/70 percentage of room occupancy rates monthly
• Build and maintain strong relationships with guests and customers
• Resolving issues regarding hotel services, amenities, and policies.
• Monitor employee performance and conduct regular evaluations to improve customer service.
• Monitor payments and ensure proper records of budgets, funding, revenue, and expenses are kept.
• Evaluating hotel performance and ensuring compliance with health and safety rules.
• Partaking in financial activities, including establishing room rates, setting budgets sales targets, and assigning funds to departments.
• Supervise maintenance, supplies, renovations and furnishings in the hotel
• Ensure security systems are effective
• Carry out inspections of property and services from time to time
• Ensure compliance with health and safety and other statutory regulations.

Requirements

• Candidates should possess B.Sc Degrees with 3 – 6 years relevant work experience.