Job Description

• Handle incoming calls and schedule patient appointments.
• Retrieve patient files, gather necessary details, and initiate registration processes.
• Respond promptly to official correspondence and reach out to inactive clients and patients.
• Provide comprehensive explanations of services, address patient concerns, handle complaints, and escalate issues as needed.
• Manage client payments through various methods such as cash, cheque, direct payments, and Inter-switch.
• Ensure timely remittance of all receivables to the accounting department.
• Coordinate operational activities within the Outpatient Department (OPD).
• Collaborate with Health Maintenance Organizations (HMOs) and other healthcare retainers to verify patient eligibility and approvals.
• Address patient inquiries, complaints, and questions, offering appropriate support and assistance.
• Verify patient eligibility with HMOs, confirm active coverage, and obtain necessary authorization codes.
• Reconcile daily sales with the Electronic Medical Record (EMR) for accurate accounting.
• Conduct account reconciliations for received payments and incurred expenses.
• Update client and patient information in databases as required.
• Manage relationships with potential clients and patients.
• Ensure timely updates to admission bills and settlement of payments before discharge.
• Follow up with debtors to secure prompt payments.
• Facilitate the completion of feedback forms by clients and patients.

Qualifications

• Interested candidates should possess a Degree
• 2-3 years of work experience in the Health sector as a Front Desk Officer