POSITION SUMMARY

• The Health Representative’s mission is to provide promotional content and enhance the customer experience.
• The role is responsible for maximizing Pfizer brand growth through promotional activities tailored to the needs of HCPs within the allocated territory.

POSITION RESPONSIBILITIES

Customer Engagement

• Engage with customers in-person and virtually to compliantly grow the business and drive product demand by proactively providing solutions to achieve business objectives and needs
• Engage on promotional science-based brand messages and other ranges of content (e.g., disease state) to support the HCP in improving patient outcomes and experience
• Acts as key Point of Contact for seamless (compliant) reactive only connection to Pfizer Subject Matter Expert (SMEs) and resources?
• Responsible for onboarding customers to new operating model and platforms (e.g. Digital Engagement Portal)
• Orchestrate ideal customer experience through relevant content selection based on knowledge of customer preferences
• Implement strategies that drive HCP digital engagement adoption

Territory Planning and Management

• Develop and execute territory business plan in line with business objectives
• Track activities of the agreed plan and proactively report any potential barrier to achieve planned activities
• Recommend creative and innovative ideas/solutions to increase market share within the territory 
• Producing  reports according to Health Representative Manager recommendations and market needs.
• Organize and implement value-added programs across the territory
• Ensure timely and relevant customer insights and market intelligence is captured and shared via relevant systems

Reporting/Administration

• Adherence to all relevant SOPs’
• Timeous recording of customer interactions within PforceRx
• Maintain an up-to-date and accurate customer list
• Timely and acccurate submission of expenses and remain within the allocated budget

   Self – Development

• Proactively implement and update personal development plan
• Own and drive your development plan
• Proactively receive and act on feedback from peers, trainers, and managers

QUALIFICATIONS/EXPERIENCE/COMPETENCIES

• Relevant Bachelor’s degree
• A minimum of 3-5 years experience in the pharmaceutical/healthcare industry
• Effective selling and presentation skills through virtual and face to face interactions
• Digital and non-digital learning Agility
• Good business knowledge and customer acumen
• Demonstrated ability to work within a team/as a team player 
• Exhibit a high degree of flexibility in adapting to a rapidly changing environment
• Strong organizational and prioritization skills
• Sound understanding of compliance and integrity principles
• Basic Computer literacy e.g., Microsoft Excel / PowerPoint/Word /Outlook
• Demonstrated ability to work within a team/as a team player

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Driving Required (valid drivers’ license)