Head, Technology and Operations Governance needed at InterSwitch

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InterSwitch’s job vacancy, Career and Recruitment

Job title : Head, Technology and Operations Governance

Job Location : Lagos

Deadline : September 05, 2022

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Management of IT Service management (ITSM) and Operations Service Management (OSM) across Interswitch’s operation and technology groups.


  • Support strategy formulation for IT by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements
  • Coordinates with service owners/ process owners to identify improvement opportunities, define key performance indicators and develop metrics for improvement
  • Identifies and implements opportunities in process improvements for Change, Incident, Problem, Capacity and Service management
  • Identify, within the team, patterns of non-compliance with the organization’s policies and procedures, and with relevant regulatory authorities taking appropriate action to report and resolve these and escalating issues as appropriate
  • Mange the tracking of the alignment of IT Strategy with Interswitch’s business objectives
  • Manage IMS ISO 20000 (Service Management) across Interswitch’s backbone
  • Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program
  • Prepare and coordinate the completion of various data and analytics reports
  • Executes a communications plan by working within established internal communication systems and procedures
  • Participate in the IT annual budgeting and planning process for the assigned business units, and tracks IT spend


  • Academic Qualification(s): BEng / BSc in Elect/Elect, Computer Science/engineering or Information Technology inclined degree
  • Experience (Number of relevant years): 7 10years
  • Extensive Technical skills
  • Analytical skills
  • Time management skills
  • Organizational skills
  • Customer service skills
  • Leadership
  • In-depth Knowledge of all Inter Switch products
  • In-depth understanding of core payment systems components and all ancillary applications
  • Effective problem analysis and resolution
  • Knowledge of industry Security standards, regulatory institutions and policies
  • Effective Time and task management
  • Incident and Problem Management
  • IT service management

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

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