Head, Operations & Admin needed at Pagatech Limited

ROLE SUMMARY

• The Head of Operations is responsible for organizing and overseeing the daily operations of the company; designing policies, overseeing customer service channels and implementing technology solutions. The candidate should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. The Head of Operations is responsible for productivity and compliance of regulatory policies and guidelines.
• The ideal candidate for this role will have clearly demonstrated strong leadership skills, results orientation and be able to interpret the corporate vision into growth strategies and profitable operations.

RESPONSIBILITIES

• Lead, oversee and manage all areas of the organization’s day-to-day operations to ensure KPIs are achieved; build comprehensive and SMART goals for performance and growth.
• Funding and managing the MFB’s liquidity position to maximize earnings on surplus liquidity within specified risk limits.
• Managing relationships with target customers for funding products to maximize returns on investment opportunities opened to the bank.
• Coordinate the activities of the operations officers and cashiers.
• Lead general services & corporate affairs.
• Build public and community relationships.
• Enable a thriving work environment, building and leading a highly motivated and high-performance team
• Design business strategy with other members of the executive team.
• Design and implement policies, processes and standards that align with overall strategy and targeted culture of the organization.
• Ensure organizational quality through review, update, implementation and adherence to agreed policies, procedures and manuals.
• Participate in ensuring compliance and adherence to statutory and regulatory requirements as well as continuous update of processes, policies and procedures.
• Responsible for effectiveness and efficiency of the branches, team development, team morale.
• Design and implement microfinance code of conduct at the various levels in operations.
• Develop strategies to minimize customer complaints and suggest ways of managing the public image of the Company.
• Liaise with the Financial Controller to ensure timely preparations of annual budget, quarterly budget review, forecasts and business plans.
• Develop business relationships with potential customers as well as existing customers with the view to strengthening the Company’s customer relationship base.
• Appraise the operational system in place and monitor the implementation of the company’s operation manuals, making appropriate recommendations regarding the need for change.
• Coordinate customer service operations and ensure customer retention.
• Oversee and manage the assets of MMFB.
• Provide strategic input and direction for the development of performance targets, including continuous monitoring to ensure achievement of set targets.
• Manage and maintain relationships with the CBN, other regulatory agencies and strategic stakeholders (internal and external).
• Initiate and support the development of a healthy internal culture that retains key employees and encourages their professional development.
• Any other duties and responsibilities which may be required from time to meet the objectives of MMFB.

QUALIFICATIONS, SKILLS & COMPETENCIES

• A degree in Banking, the Sciences/Engineering, Business Administration, Finance/Accounting, or any other related field.
• Minimum of 5 years senior management experience within the financial services industry, including Proven extensive and relevant operations management experience.
• Must have undergone the Microfinance Certification Programme and obtained a Certificate in Microfinance Banking issued by the Chartered Institute of Bankers of Nigeria (CIBN).
• Excellent problem-solving skills; analytical and structured in his/her thinking.
• Strong leadership and relationship-building skills.
• Familiarity with all business functions including HR, Finance, Supply chain, IT, Regulatory and Compliance.
• Communication skills verbal, non-verbal and written.
• Self-starter and very organized, with strong attention to detail.
• Extremely versatile, dedicated to efficient productivity and able to work efficiently and effectively across multiple teams.
• A thorough understanding of microfinance performance metrics/indicators and the ability to interpret and process operations data.