Job Responsibilities

• Leading recovery activities across all cities and locations.
• Designing and implementing recovery programs addressing short and long-term challenges.
• Conducting portfolio analysis to identify risks and areas for improvement.
• Developing data-driven solutions to mitigate credit risk and enhance recovery rates.
• Maintaining effective communication channels with clients to facilitate the recovery process.
• Developing and implement risk mitigation strategies to minimize disruptions.
• Leading, managing, and developing collections teams across current and new city launches.
• Establishing key performance indicators (KPIs) to measure the success of recovery programs.
• Evaluating the effectiveness of recovery plans and making recommendations for continuous improvement.
• Collaborating with teams to integrate recovery plans into overall business operations.
• Ensuring recovery training plans and documentation are up to date.
• Working closely with internal and external stakeholders to build strong partnerships and enhance recovery efforts and regularly reporting on the status of recovery initiatives to them.
• Staying informed about relevant laws and regulations related to loan recovery and ensuring all recovery activities comply with legal and ethical standards.

Job Requirements

• Minimum of a Bachelor’s Degree in finance, business administration, or a related field, Master’s degree is a plus.
• 5- 8+ years of proven experience as head of recovery or similar role.
• Minimum of 4 year’s experience in a managerial role.
• Ability to use Microsoft Office Packages such as Microsoft Word, Excel, and PowerPoint.
• In-depth knowledge of credit risk management and recovery strategies.
• Stakeholder engagement and business process improvement skills.
• Excellent communication, negotiation, and presentation skills.
• Strong Leadership and crisis management skills.
• Strong analytical and problem-solving skills.
• Microfinance Certification and Bankone Knowledge is an added advantage.