Head of Operations (Travel and Tours) needed at Rimdinado International Ltd

2 weeks ago

Job title : Head of Operations (Travel and Tours)

Job Location : Abuja

Deadline : March 14, 2024

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Overview

  • The Head of Operations will be responsible for overseeing and managing all aspects of our operational activities to ensure efficiency, quality service delivery, and customer satisfaction.
  • He/She will play a key role in streamlining processes, optimizing resources, and fostering a culture of continuous improvement within the organization.

Key Responsibilities

  • Strategic Planning: Develop and implement operational strategies aligned with the company’s overall objectives to drive growth and profitability.
  • Team Leadership: Lead, mentor, and motivate a team of operations staff, including managers and frontline employees, to ensure high performance and adherence to company policies and procedures.
  • Process Improvement: Continuously evaluate and optimize operational processes to enhance efficiency, minimize costs, and improve service quality.
  • Vendor Management: Establish and maintain relationships with suppliers, vendors, and partners to ensure timely delivery of services and negotiate favorable terms and agreements.
  • Resource Allocation: Manage and allocate resources effectively, including personnel, equipment, and budget, to meet operational requirements and achieve business goals.
  • Quality Assurance: Implement quality control measures and standards to ensure the delivery of exceptional service to customers and maintain high levels of satisfaction.
  • Risk Management: Identify potential risks and develop mitigation strategies to safeguard the company’s operations and reputation.
  • Compliance: Ensure compliance with relevant regulations, industry standards, and company policies in all operational activities.
  • Performance Monitoring: Monitor key performance indicators (KPIs) and operational metrics to track progress, identify areas for improvement, and report on performance to senior management.
  • Customer Experience: Champion a customer-centric approach to operations, focusing on delivering memorable experiences and exceeding customer expectations.

Qualifications

  • Bachelor’s degree in Business Administration, Hospitality Management, or related field (Master’s degree preferred).
  • Proven experience in operations management within the travel and tourism industry, with a minimum of [3 years] in a leadership role.
  • IATA Certified
  • Knowledge and usage of various ticketing platforms (such Amadeus, etc)
  • Strong leadership and team management skills, with the ability to inspire and motivate staff to achieve results.
  • Excellent problem-solving abilities and strategic thinking capabilities.
  • Solid understanding of operational processes, logistics, and supply chain management.
  • Exceptional communication and interpersonal skills.
  • Proficiency in relevant software and technology tools.
  • Flexibility to travel as required.

How to Apply for this Offer

Interested and qualified candidates should send CV to: rimdinado@gmail.com using the Job Title as the subject of the mail.

  • Tourism / Travel jobs
  • Head of Operations (Travel and Tours) jobs

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