4 weeks ago
Job title : Head of Operations
Job Location : Lagos
Deadline : June 28, 2024
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Job Description
- As the Head of Operations at our Bank, you will be responsible for overseeing the day-to-day activities and processes that drive the efficient and effective functioning of the bank’s operations.
- Reporting directly to the Chief Executive Officer (CEO) , you will play a key role in optimizing operational performance, enhancing customer experience, and ensuring compliance with regulatory requirements.
- Your leadership will be instrumental in supporting the bank’s mission of financial inclusion and sustainable growth.
Responsibilities
- Develop and execute strategic plans to achieve operational excellence, optimizeprocesses, and improve overall efficiency and productivity.
- Identify areas for process improvement, automation, and digitization toenhance operational capabilities.
- Ensure compliance with relevant regulations, policies, and procedures relatedto microfinance operations, risk management, and customer data privacy.
- Collaborate with the risk and compliance teams to address operational risks andimplement appropriate control measures.
- Champion a customer-centric culture within the bank, ensuring a high standardof service to clients and efficient complaint resolution processes.
- Develop and implement strategies to improve customer satisfaction andretention.
- Evaluate and implement digital solutions and technologies that enhanceoperational efficiency and customer experience.
- Stay updated on industry trends and best practices in microfinance operationsand technology.
- Prepare regular reports on operational performance, key metrics, and KPIs forpresentation to senior management and the board of directors.
Job Requirements
- Bachelor’s Degree in Business Administration, Finance, or a related field.Additional relevant certifications (MCIB) is a plus.
- Proven experience (3 years) in operations management within the banking ormicrofinance sector, with experience in a managerial or leadership role.
- Strong understanding of microfinance industry regulations, operational bestpractices, and risk management principles.
- Demonstrated ability to lead and manage teams, fostering collaboration andachieving operational objectives.
- Excellent problem-solving, decision-making, and project management skills. ,
- Proficiency in using operational software and technology solutions.
- Knowledge of bankone application.
- Strong communication and interpersonal skills to work effectively with variousstakeholders.
How to Apply for this Offer
Interested and qualified candidates should send their CV and cover letter to: [email protected] using the job title as the subject of the mail.
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