Head of Operations needed at Khenpro Global Services

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Khenpro Global Services’s job vacancy, Career and Recruitment

Job title : Head of Operations

Job Location : Lagos

Deadline : September 30, 2022

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Location: Opebi, Ikeja – Lagos

Job Description

  • Maintains the stability and reputation of the store by complying with legal requirements.
  • Maintains operations by initiating, coordinating and enforcing retail operational policies and procedures manual
  • Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management and reduction, audit compliance and people management
  • Contributes to future development at strategic and operational level
  • Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of retail operations


  • Increase sales to maximize profitability while reducing costs through well managed operational controls
  • Drive sales and retail improvements through analysis and support.
  • Propose measures to improve operational performance
  • Ongoing review of sales results versus targets and budget


  • Ensures store operations requirements are fulfilled to include scheduling, assigning employees, follow up on work results
  • Maintains store staff by assisting in recruitment, selection, orientation and training.
  • Maintains store staff results by coaching, counselling, disciplining, planning, monitoring and appraising job results.
  • Protects staff by providing safe and clean environment.
  • Commercial communication to all staff.
  • Develop the sales staff and support areas to optimize sales and profits.
  • Create and develop a coaching culture as well as promoting an environment that promotes diversity.
  • Lead the store team to deliver a profitable business.
  • Ensure staff have a high level of customer awareness and product knowledge.
  • Liaise with Training Department to develop and manage the company’s sales and product training programmes


  • Formulates pricing policies by reviewing merchandise activities, determining additional sales promotion, authorization stock clearance and studying trends.
  • Market merchandise by studying advertising, sales promotions, display plans, analysing operating and financial statements for profitability ratios.
  • Secures merchandise by implementing security systems and measures.
  • Set the highest international merchandise standards
  • Liaise with Buying department to ensure range and stock levels are consistent with business requirements.


  • Achieve financial objectives by preparing budgets, scheduling expenditure, analyzing variances and initiating corrective actions
  • Maximise sales and profitibility for the company
  • Set monthly targets, monthly and annual budgets
  • Update forecast results
  • With closely with COO to provide quality retail information.


  • Identifies current and future requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Protects customers by providing safe and clean environment
  • Take account of customers needs and shopping habits and competitor activity
  • Use a range of internal and external information data to initiate business changes and create a customer focused culture


  • Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.


  • Candidates should possess a Master’s Degree / MBA qualification.
  • Minimum of five (5) years experience in retail operation
  • Proven experience in retail operation ( experience from retail pharmacy an added advantage)
  • Must possess Masters qualification in management or business administration
  • Possess innovative and strategic policy formulation skills that would grow the retail operation speedily.
  • Excellent leadership skills.

How to Apply for this Offer

Interested and qualified candidates should send their CV to: kelly.uzor@khenpro.com using the Job Title as the subject of the mail.

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