Head of Global Telesales needed at Reliance HMO

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Reliance HMO’s job vacancy, Career and Recruitment

Job title : Head of Global Telesales jobs in Lagos

Job Location : Lagos

Deadline : June 04, 2022

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Job Summary

  • We are looking for a seasoned leader who will drive the growth of our direct-to-consumer (DTC) products at Reliance Health via several inbound and outbound telesales channels.
  • Your role will be to build a team of high-performing telesales agents and managers to support new and expansion revenue targets.
  • You will also be expected to drive the team’s strategy, own the budget, train the team, and manage incentives.

Job Description

  • Hire and onboard team members, including Telesales Agents, Team Leads and managers
  • Train, coach and manage team members
  • Manage the CRM system to optimise data and leads
  • Develop a Telesales Playbook that provides the foundation to expand the pipeline and drive repeatable revenue growth as the team and function scale.
  • Provide daily, weekly, monthly, and quarterly telesales metrics to report to company leadership
  • Set a KPI-driven environment; your primary aim will be to coach your team to succeed and share best practices and introduce new incentives to motivate them
  • Responsible for driving telesales and ensuring profitable sales growth for RH’s markets in alignment with annual business goals
  • Drive demand, acquisitions, upsell, cross-sell, retention and awareness programs that meet local needs while ensuring leveraging best practices, and establishing processes to enable profitable sales growth for RH’s markets in alignment with annual business goals
  • Write conversion-optimized sales scripts, develop and implement training material and new technology to support the development of the Telesales team at all levels
  • Drive demand, acquisitions, retention, and expansion revenue programs that meet local needs and align with best practices.
  • Work closely with other teams within the division to ensure brand consistency across all communications channels and increase sales.


  • Bachelor’s Degree in Marketing, Sales, Human Resources or a similar field
  • Minimum of 7 years of experience in Telesales preferred or similar role
  • Previous experience recruiting and managing world-class Telesales teams who can deliver on ambitious revenue targets via efficiency and processes at scale
  • Led a Telesales team within a SaaS company to grow to more than $15M ARR
  • Strong organizational skills
  • Ability to multitask
  • Good verbal and written communication skills
  • Ability to work well under pressure
  • In-depth experience working with various related tools and CRM is a must
  • Skilled in measurement, reporting, and analysis of performance data that leads to repeatable success
  • The ability to think strategically, analytically, and creatively to break down problems and find effective solutions
  • Strong work ethic, sense of ownership, and emphatic management style
  • Strong communication skills ability to collaborate with cross-functional team members at all levels.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

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