About You

• You should have experience delivering major business process reengineering projects, knowledge of banking procedures and policies, ability to translate regulatory requirements into operational plans and actions and detailed understanding of operational risk analysis. Ability to develop and implement a Banking Operations Manual is also key.
• This role reports directly into the Head Of Business Operations and there is opportunity for significant growth into higher roles.
• A commitment to delivering and servicing our Members with our awesome products is essential.
• We’re looking for a winner who shares our vision. You’ll be joining Prospa because you genuinely believe the mission to empower African Entrepreneurs is important and exciting.

Successful Prospa People exhibit the following:

• Mission driven
• Championship mentality; result and goal orientated
• Independent thinking
• Self motivated
• Humble
• Driven
• High performers

Key Responsibilities

• Manage the Banking Operations Department (staff and budget)
• Responsible for re-engineering business processes to improve Member service, cost effectiveness and controls
• Manage day to day operations of the department, including hiring and training employees, monitoring employee performance, handling Member complaints, and resolving conflicts between Members
• Recommend changes to policies and procedures based on experience with similar situations in the past
• Conduct audits to ensure compliance with banking laws and regulations
• Interviewing job candidates to determine qualifications and compatibility with the company culture
• Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures
• Ensure compliance with Regulatory requirements relating to Banking Operations
• Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service
• Monitoring interest rates and adjusting rates as needed to attract new deposits or retain existing ones
• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses
• Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Evaluate the performance of employees by conducting performance evaluations and providing feedback on job performance

Skills & Qualifications

• Minimum of a Degree (Banking, Finance or related area)
• Minimum of seven (7) years’ experience in Banking Operations with at least 3 years in a senior role in Operations Management
• Strong influential and collaborative skills to get jobs done
• Independent, initiative driven, solutions oriented, able to propose improvement ideas
• Excellent interpersonal, communication and client interfacing skills
• Expert use of Google Suite
• Experience with managing internal and external clients
• Relevant experience in managing Teams and provide leadership in performance management, training and development matters
• Experience in Project Management a plus
• Post graduate degree (MBA desirable)
• Detailed knowledge of Banking procedures, Electronic Banking and policy principles at all levels
• Ability to translate local regulatory requirements into thorough knowledge of Operational routine in Banks
• Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness
• Analytical and practical understanding of workflow, capacity planning / optimization and process implementation
• Ability to recognize problems and apply Risk Management techniques to address them
• Ability to plan & prepare the strategy and annual budget requirements for the operational environment
• Strong planning, organizational and time management abilities
• Strong leadership, team management, developing and mentoring
• Metrics driven mindset
• Relationship building, negotiation, problem solving and trouble shooting
• Ability to multitask, cross knowledge of entire banking activities to work outside your comfort
• Ability to proactively identify roles requiring attention

Key Requirements

• Must be available to start work no later than 19th June 2023
• Location: Yaba, Lagos
• Employment: Full-time (On-site)

Benefits

Here’s Just Some Of Our Prospa Perks:

• Competitive Salary
• Medical Cover
• Paid Time Off (Leave Days)
• Work Tools
• We invest in our employees through career development & opportunities