2 months ago
Job title : Head of Account Management
Job Location : Lagos
Deadline : September 30, 2024
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Job Summary
- The Head of Account Management will be responsible for leading and overseeing the account management team, ensuring exceptional client satisfaction and retention.
- The ideal candidate will be a seasoned professional with extensive experience in account management, exceptional leadership skills, and a proven track record of achieving client satisfaction and revenue targets.
Key Responsibilities
Leadership and Team Management:
- Lead, mentor, and develop a high-performing account management team.
- Set performance goals, conduct regular reviews, and provide feedback to team members.
- Foster a collaborative and inclusive team culture, encouraging continuous learning and development.
Client Relationship Management:
- Develop and maintain strong, long-term relationships with key clients.
- Act as the primary point of contact for major accounts, ensuring client needs are met and expectations are exceeded.
- Regularly meet with clients to review account performance, address concerns, and identify opportunities for upselling and cross-selling.
Strategic Planning and Execution:
- Develop and implement account management strategies aligned with the company’s business objectives.
- Identify and pursue new business opportunities within existing accounts to drive revenue growth.
- Collaborate with the sales and marketing teams to develop tailored solutions for clients.
Performance Monitoring and Reporting:
- Monitor and analyze account performance metrics, preparing regular reports for senior management.
- Identify trends, issues, and opportunities, and implement corrective actions as needed.
- Ensure all client accounts are managed within budget and meet profitability targets.
Process Improvement:
- Continuously assess and improve account management processes and practices.
- Implement best practices and tools to enhance efficiency and client satisfaction.
- Ensure compliance with company policies, industry regulations, and client agreements.
Cross-Functional Collaboration:
- Work closely with product development, customer service, and other departments to ensure seamless service delivery.
- Provide client feedback to internal teams to drive product and service improvements.
- Participate in strategic planning and business development initiatives.
Qualifications
Education:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 7-10 years of experience in account management, client services, or a related field.
- Proven track record of managing key accounts and achieving revenue growth targets.
- Experience in a leadership or managerial role, with a demonstrated ability to lead and develop a team.
Skills and Competencies:
- Client Focus: Strong commitment to providing excellent service and maintaining high client satisfaction.
- Leadership: Exceptional leadership and team management skills, with the ability to inspire and motivate others.
- Strategic Thinking: Ability to develop and implement strategic plans to achieve business objectives.
- Communication: Excellent verbal and written communication skills, with the ability to build relationships and influence stakeholders.
- Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
- Technical Proficiency: Familiarity with CRM software and other account management tools.
Personal Attributes:
- Proactive: Self-starter with a proactive approach to identifying and addressing issues.
- Collaborative: Team player with strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
- Results-Driven: Focused on achieving results and driving continuous improvement.
How to Apply for this Offer
Interested and qualified candidates should send their CV to: careers@pulse.ng using Job Title as the subject of the email.
- Accounting / Financial Services jobs