Head – Lab Operations (West Africa) needed at Shalina Healthcare

Job title : Head – Lab Operations (West Africa)

Job Location : Lagos

Deadline : May 03, 2024

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What you become a part of:

  • The successful candidate will direct, administer, and coordinate activities of our Laboratory Operations in the region.
  • The role encompasses service effectiveness, operational and technological development, continuous quality improvement and hands-on people management to drive our service into the future.

What to expect:

  • Direct laboratory operations in the region to ensure operational profitability and the delivery of quality services to clients.
  • Develop, monitor, and implement budgets and pricing programs. Maintain financial oversight of operations.
  • Develop policies, practices, and standards to minimize and manage business risk to the company and customers.
  • Bring standardization of processes/ SOPs and address unique needs separately.
  • Drive implementation of the best-in-class practices for lab operations & quality to deliver outstanding customer experience.
  • Drive continuous improvement projects and mindset throughout the labs, constantly evaluating and improving the efficiency of the laboratory operations.
  • Drive high NPS, reduce lab error rates, bring-in new technologies to drive operational efficiency, give product/ technology inputs to enable operations and drive relevant accreditations.
  • Lead individuals and work groups to continuously improve performance by creating an environment that ensures application of quality principles and techniques to achieve desired outcomes.
  • Develops and implements equitable criteria and processes which meet company standards, for selection, evaluation, promotion and terminations of all staff within designated area(s) of responsibility.

Essential education, experience & skills:

  • Bachelor’s degree in Life Sciences/ Medical Technology/ Immunology or any other relevant field, master’s degree in business management preferred.
  • Minimum 12 years’ experience in laboratory operations management.
  • Strong knowledge of laboratory operations, supported by a proven track record of career growth in laboratory leadership positions of increasing responsibility.
  • Experience with regulatory and accreditation of laboratory operations.
  • Proven experience in developing, implementing and monitoring performance against KPIs.
  • A high level of intelligence, with a track record of grasping and solving complex issues quickly and effectively.
  • Knowledge of laboratory safety and infection control procedures and practices including standard precautions and hazardous chemical handling.
  • Flexible and agile in dealing with peak demands of the business.
  • Good interpersonal skills.
  • Self-starter with an ability to stay independently motivated and deliver the assigned mandate.
  • Excellent communication skills with fluency in English (both, verbal and written).
  • Experience working cross-culturally and cross-functionally with diverse colleagues across multiple locations and across time zones.

How to Apply for this Offer

Send CV to [email protected]

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  • Head – Lab Operations (West Africa) jobs