About You and the Role  

• As a member of Zipline’s Fulfillment operations team in Nigeria, you’ll be responsible for building a strong supply chain of health commodities to enable health facilities to provide the best services to their patients.
• By joining us, you’ll be contributing to providing access to healthcare for all. Your main responsibilities will involve performing and coordinating a variety of tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders in a timely manner.  At Zipline, we believe that where you live should not influence your access to vital medical supplies.  If this opportunity sounds like something you’d want to be a part of, then keep reading. This role will be based in Kaduna State.
• Please be advised that we have not yet kicked off the interview process for this role and you should expect a slight delay in hearing back from us. We will be in touch as soon as we are ready to begin interviewing.

What You’ll Do  

• As a Fulfillment Operations Professional, you will be part of the team that ensures that blood products & medical products are delivered from our distribution centers to health care facilities in a safe, reliable, and fast manner.
• By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies.

Your main responsibilities will include:

• Customer Service & Order Fulfillment: You will be the first line when it comes to fielding orders from customers & ensuring they have high quality & excellent experience.
• Responding to calls from customers and collaborating with other members to process their orders.
• Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
• Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
• Best Practices & Safety Management: Work with a team to perform daily quality control, oversee safety and regulations at the Zipline distribution center.

What You’ll Bring

• Essential: National Diploma or HND/Bachelor’s Degree in Science courses preferably in Pharmacy, Nursing, Medical Science, Life Science.
• Full professional proficiency in spoken and written English.
• Full fluency in Hausa.
• 1+ years of practical experience in a laboratory setting, manufacturing plant, hospital or clinic.
• Passionate about making sure that each component of our supply chain and order processing is handled perfectly.
• Proactive with excellent organization and attention to detail.
• Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations.
• Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow.
• Must be eligible to work in Nigeria.

What else you need to know:  

• Must be willing and able to work nights/weekends depending on shifts.
• Must be willing to work for a period of more than 45 hours/week.
• Must be willing to relocate to any of our distribution centers.
• This job will involve regular communication with customers to process their requests and answer their queries about our stock and seek support.
• Women are encouraged to apply, as we believe a balanced team is critical for success.
• Must be able to travel to Ghana for at least 3 months for Zipline Academy training program.
• Must have completed NYSC and hold a certificate of completion or exemption.