Duties and Responsibilities
Customer Relation:

• Develops high-quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
• Takes into account and anticipates guests’ needs
• Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution « Conveys the hotel image

Professional Techniques / Production:

• Takes part in, organizes and supervises guest arrivals and departures that concern his/her team
• Ensures that guest documentation and information is available and up-to-date
• Ensures that the pricing policy and internal audit procedures are duly applied
• Ensures that information is passed on to other departments as necessary (floor staff, technical team etc.) and to the other members of the department
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Updates and checks that information in the directory and e-directory is up-to-dat

Team Management:

• Develops employees’ motivation and team spirit by creating a good working atmosphere
• Integrates and trains employees, providing support for skills development
• Applies labor legislation
• Ensures that employees are well presented (uniforms, personal hygiene etc.)

Commercial / Sales:

• Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimize REVPAR
• Ensures the brand and/or Group’s loyalty program is promoted to guests
• Motivates and drives the team to attain the department’s quantitative target

Management and Administration:

• Supervises the management of debtors, group and individual guest invoicing
• Supervises recording and cash operations while on duty
• Ensures cash management is correctly handled

Hygiene / Personal Safety / Environment:

• Ensures that the workplace remains clean and tidy
• Knows and ensures the application of the hotel’s security regulations (in case of fire etc.)
• Ensures the safety of people and property in the hotel
• Respects the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc.).

Requirements

• SSCE, OND, HND / Bachelor’s Degree in Hotel / Hospitality Management or in any other related field
• Minimum of 2 years work experience as a Front Office Team Leader in a hotel
• Proficiency in the use of computer, internet and application programs e.g. Opera
• Good listening, communication and negotiation skills
• Good interpersonal skills
• Good telephone skills
• Possession of multitasking abilities, good time management and quick decision-making skills
• Good management skills
• Opera System experience is a must

Benefits
The position comes with attractive remuneration and company benefits.