Duties and Responsibilities

• Assign tasks and ensure all staff positions are covered for the duration of work hours
• Field complaints and address visitor concerns
• Answer phone inquiries, and direct calls and provide basic information
• Oversee and manage support staff, receptionists
• Address complaints and requests with quality customer service skills
• Maintain office equipment such as photocopier, fax machine, etc.
• Monitor the front desk and ensure all employees comply with all security procedures for visitors
• Oversee mail deliveries, packages, and couriers
• Purchase, track, and invoice office supplies
• Create, organize, and maintain schedules for all employees
• Ensure the front desk is covered at all times
• Perform bookkeeping, reservations, and clerical duties
• Assist in planning company events, meetings, luncheons, and employee team-building activities or special projects as needed

Requirements and Qualifications

• High School Degree or equivalent; Bachelor’s Degree or certification in Management in a related field preferred
• 2+ years of previous experience as a front office manager or a related role preferred
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Solid customer service skills
• Excellent leadership, team building, and management skills
• Encouraging team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• In-depth understanding of the industry
• Strict adherence to the company philosophy, mission statement, and sales goals
• Candidates must reside at Lekki and its environs.