Front Desk Supervisor needed at Hilton Worldwide

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Hilton Worldwide’s job vacancy, Career and Recruitment

Job title : Front Desk Supervisor

Job Location : Lagos

Deadline : September 05, 2022

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Job Description

  • A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

Responsibilities
What will I be doing?

  • As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. 

A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Front Desk operations during your assigned shift to a consistently high standard
  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Requirements
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • A relevant supervisory / management certificate / diploma or degree
  • Opera PMS Proficiency is a key requirement.

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

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