Front Desk Representative needed at HR-on-Wheels

Save 3 weeks ago

Job title : Front Desk Representative

Job Location : Lagos

Deadline : December 16, 2023

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  • Assist the customer service manager to implement proper and excellent customer service delivery across all communication channels.
  • Answer all questions related to the company’s products in a knowledgeable manner.
  • Handle customer complaints; provide appropriate solution and alternatives within the shortest time limits.
  • Identify and assess customer’s needs to achieve satisfaction
  • Provide accurate pricing and delivery information to customers.
  • Inform prospective and old customers of current promotions and discounts on company products.
  • Implement departmental sales strategies to meet and/or exceed individual monthly and quarterly quotas.
  • Gather Customer service-related data, carry out sales analysis and relevant surveys periodically.
  • Keep proper records of customer interactions and transactions.
  • Schedule and follow through on calls with prospective clients and current customers.
  • Maintain a positive customer relationship and help customers identify the product of their needs.
  • Provide customers with accurate, valid and complete information by using the right methods/tools..


  • Bachelor’s degree in Communication or a related field.
  • Minimum of 2 years experience as a Customer Service Representative or a related field
  • Proficient use of CRM tool is an added advantage
  • Ability to use Microsoft Suite tools (Word, Excel etc.)
  • Problem solving skills.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Attention to detail and accuracy.

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: using the position as subject of email.

  • Administrative / Management jobs
  • Front Desk Representative jobs

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