Front Desk Officer needed at Tradelogics Ltd

Job Expired
4 weeks ago

Job title : Front Desk Officer

Job Location : Abuja

Deadline : February 16, 2024

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We are looking to hire an experienced Front desk Officer who will serve as the first point of contact for visitors, guests, and clients, providing exceptional customer service and ensuring a positive experience. This role involves managing inquiries, handling administrative tasks, and maintaining a professional and organized reception area. The Front Desk Officer will play a critical role in creating a favourable impression of the organization and contributing to its overall efficiency and productivity and assisting the marketing and sales of company’s product

Responsibilities:

Reception Duties:

  • Greet and welcome visitors, guests, and clients in a friendly and professional manner.
  • Answer incoming phone calls, direct calls to appropriate individuals or departments, and take messages when necessary.
  • Monitor and maintain the reception area’s cleanliness and organization to ensure a neat and professional appearance.
  • Manage visitor sign-in and sign-out processes, issuing visitor badges as needed.

Customer Service/Marketing

  • Provide information, directions, and assistance to visitors, guests, and clients, ensuring their needs are addressed promptly and effectively.
  • Respond to inquiries via phone, email, or in-person, providing accurate and helpful information.
  • Handle customer complaints or concerns with empathy and professionalism, escalating issues when necessary.
  • Assist in the promotion or product and services 

Administrative Support:

  • Perform various administrative tasks, including data entry, filing, photocopying, and document preparation.
  • Manage incoming and outgoing mail, packages, and deliveries, ensuring proper distribution.
  • Maintain and update office records, databases, and files.

Scheduling and Coordination:

  • Schedule appointments, meetings, and conference rooms, coordinating with relevant parties to ensure availability and smooth operation.
  • Notify staff members of visitor arrivals and schedule changes.
  • Assist with travel arrangements, including booking flights, accommodations, and transportation when required.

Security and Safety:

  • Monitor access to the premises, ensuring the security and safety of employees and visitors.
  • Enforce security procedures, including visitor identification, escorting, and adherence to safety protocols.
  • Respond to emergencies or incidents according to established procedures, alerting appropriate personnel when necessary.

Communication and Collaboration:

  • Relay messages accurately and promptly to appropriate individuals or departments.
  • Collaborate with colleagues to ensure effective communication and seamless workflows.
  • Liaise with other departments, such as facilities management and IT support, to address office-related needs and resolve issues

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: management@tradelogicsltd.com using the position as subject of email.

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  • This job has expired!