What you would do

• Responsible for receiving customers while ensuring good customer experience from meeting customer and signing off customers;
• Manage aftersales clerical duties, including filing paperwork creating protocols for team members that drive efficiency
• Manage front desk clerical duties such as documentation, and offering non-technical advisory consultation service to customers’
• Direct incoming calls and customer complaints to the appropriate person in a timely and professional manner
• Embrace existing clerical duties and learn to take on new ones by participating in training opportunities
• Produce progress reports for presentation to the team regularly
• Buy office supplies and other materials for the car dealership, as needed
• Communicate with new car customers and increase auto group brand visibility by coordinating community events;

What you should have

• Bachelor’s degree in Office Management, Business Administration or a related field;
• 2 -4 years’ work experience with proven track record;
• Excellent customer service and persuasive skills;
• Prior experience dealing with customers;
• Good administrative skills and keen attention to details;
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization;