Job title : Front Desk / Customer Service Representative
Job Location : Lagos
Deadline : July 28, 2024
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Job Summary:
- We are seeking a friendly, organized, and professional individual to join our eye clinic as a Front Desk/Customer Service Representative.
- The ideal candidate will have at least two years of experience in a similar role and will be responsible for ensuring a positive patient experience from the moment they arrive at our clinic.
- This role requires excellent communication skills, a strong customer service orientation, and the ability to manage administrative tasks efficiently.
Key Responsibilities:
- Greet patients warmly and check them in upon arrival.
- Ensure the reception area is tidy and presentable, with all necessary stationery and materials.
- Provide information to patients regarding clinic services, procedures, and policies.
- Address patient inquiries in person, over the phone, and via email in a timely and professional manner.
- Schedule appointments and manage the clinics appointment calendar.
- Maintain accurate and up-to-date patient records.
- Prepare and manage correspondence, reports, and documents.
- Perform data entry and manage patient databases.
- Manage office supplies and place orders as necessary.
- Coordinate with medical staff and other departments to ensure smooth patient flow and clinic operations.
- Assist with inventory management and ordering of medical supplies.
Skills:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with electronic medical records (EMR) systems is a plus.
- Ability to handle sensitive information with confidentiality.
- Strong customer service orientation and problem-solving skills.
Qualifications:
- Education: Bachelors degree preferred.
- Experience: Minimum of 2 years of experience in a front desk or customer service role, preferably in a medical or eye clinic setting.
How to Apply for this Offer
Qualified Candidates should Send their resume to [email protected]
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