DUTIES & RESPONSIBILITIES

• Investigates wide range of issues relating to customer complaints on service excellence, reported cases of misdirected funds or customer expected funds yet to be credited to customer accounts, issues relating to complaints lodged by solicitors on behalf of Customers.
• Investigations of complaints raised by regulatory bodies such as CBN, SEC Customer Protection Council etc. on behalf of customers.
• Investigates wide range of fraud cases such as cash suppression/ theft, fraudulent withdrawal, conversion/diversion etc.
• Generates investigation report for the review of Team Lead and Unit Head.
• Assists in prevention of operational lapses and system defects that facilitate fraud incident.
• Investigates staff related issues.
• Supports in follow up on the recovery from all fraud activities.
• Gathers data required in preparation of regulatory reports on fraud cases.
• Assists in preparation of reports on Frauds/Armed robbery cases for the Board Audit & Risk
• Assessment Committee.
• Records and monitors attempted fraud incidents, data base for all cases and registers (fraud).
• Provides support to obtain management approval for the provisioning for fraud and/or restitution of       customers’ accounts.
• Prepares returns for regulatory authorities for Team Lead, Fraud & Mgt Reporting.
• Provides accurate, complete and timely fraud report rendition to all levels of Management.
• Maintains the Security of all Information entrusted to us in the course of duty.
• Attends to issues bank-wide logged against Fraud & General Investigation on CA-Help desk, BPMS, CRM, Surface Mails etc.
• Achieve zero case of service complaints from external or internal stakeholders.
• Conclusion of fraud and general investigation within approved timelines.

JOB REQUIREMENTS

Education

• Minimum Education: First Degree preferably in a Business-related discipline, 
• Higher degrees/Professional certification (such as ACA, ACIB, ACCA, CFE, CIA)

Experience 

• Minimum experience – 6 years in General banking and Audit