Fleet Engagement Officer needed at Kwik Delivery

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Kwik Delivery’s job vacancy, Career and Recruitment

Job title : Fleet Engagement Officer

Job Location : Oyo

Deadline : September 05, 2022

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Description

  • Do you have 2+ years of customer experience, vendor/partner management and issue resolution in either a tech-enabled e-commerce or logistics environment ?
  • Have you successfully managed a team of 2-wheeled riders and/or 4-wheeled drivers ?
  • Are you ready for the flexibility that a constantly-changing work environment in the city of Ibadan can offer you ?
  • Are you looking to join a business-casual environment with an opportunity to work with a multinational, passionate & driven team of all backgrounds ?
  • Do you have a very strong knowledge of excel / google sheets ?
  • Are you adept at understanding and employing diverse tech platforms for reporting?
  • Do you have a very keen eye for opportunities that can significantly improve operational processes ? If YES we will like to meet you

Responsibilities
What you will be responsible for:

  • Monitoring, anticipating, and resolving challenges that can disrupt fleet performance.
  • Managing real-time fleet issues & ensuring prompt resolution.
  • Giving structured and actionable daily feedback to the Head of Fleet Management.
  • Retaining & engaging our network of riders and improving their enthusiasm.
  • Managing the relationship between our organization and the network of riders partnering with us.
  • Quarterbacking all activities in the department and ensuring end-to-end quality assurance and business satisfaction.

Requirements
The Experience/ Knowledge required to suceed on this role:

  • 2+ years of experience in customer experience issue resolution
  • Ability to take initiative and be flexible in a constantly-changing work environment
  • Excellent communication skills
  • Strong knowledge of excel / google sheets and ease with a variety of tech platforms and reporting.
  • Persuasion, Leadership & Stress tolerance.

Salary Range
NGN130,000 – 150,000 / Month

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

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