8 months ago
Job title : Field Support Technician
Job Location : Lagos
Deadline : July 24, 2023
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Purpose of the Job (Brief)
- This role is responsible for carrying out planned and contingency operations and maintenance (O&M) services in accordance with approved procedures and safety standards.
- Operations and Maintenance Manager
Expected Key Results (Detailed KPIs)
Key Activities
Customer Problem Resolution
- Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
- Identifies the resources needed to solve the issue and estimates the effort required.
- Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
- Implements technical solution at customer site while ensuring quality work and customer-satisfaction.
Safety and Operations:
- Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.
Business Continuity and Disaster Recovery:
- Implements disaster recovery plan as and when needed.
Facility and Infrastructural Maintenance:
- Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
- Maintains engineering equipment.
- Diagnoses network and device problems and implements technical or procedural solutions.
- Performs Quality Control on structured cabling and related projects on all sites and other ipNX Facility.
- Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
- Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
- Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.
Demonstrate (Key Competencies)
Educational Qualifications & Work Experience:
- A Bachelor’s Degree in Engineering or Technical discipline.
- 3 years’ relevant experience in the IT/Telecommunications field.
Functional Skills:
- Engineering and Design
- Resources Management
- Analytical Skills
- Communication Skills
- Problem Solving Skills
- Stakeholder Management
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
- (Additional requirements for AMs and above)
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality.
Salary
N152,000 monthly
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Engineering / Technical jobs
- Field Support Technician jobs