Field Support Technician needed at IpNX Nigeria Limited

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Job title : Field Support Technician

Job Location : Lagos

Deadline : July 24, 2023

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Purpose of the Job (Brief)

  • This role is responsible for carrying out planned and contingency operations and maintenance (O&M) services in accordance with approved procedures and safety standards.
  • Operations and Maintenance Manager

Expected Key Results (Detailed KPIs)
Key Activities
Customer Problem Resolution

  • Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
  • Identifies the resources needed to solve the issue and estimates the effort required.
  • Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
  • Implements technical solution at customer site while ensuring quality work and customer-satisfaction.

Safety and Operations:

  • Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.

Business Continuity and Disaster Recovery:

  • Implements disaster recovery plan as and when needed.

Facility and Infrastructural Maintenance:

  • Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
  • Maintains engineering equipment.
  • Diagnoses network and device problems and implements technical or procedural solutions.
  • Performs Quality Control on structured cabling and related projects on all sites and other ipNX Facility.
  • Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
  • Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
  • Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

Demonstrate (Key Competencies)
Educational Qualifications & Work Experience:

  • A Bachelor’s Degree in Engineering or Technical discipline.
  • 3 years’ relevant experience in the IT/Telecommunications field.

Functional Skills:

  • Engineering and Design
  • Resources Management
  • Analytical Skills
  • Communication Skills
  • Problem Solving Skills
  • Stakeholder Management

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
  • (Additional requirements for AMs and above)
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality.

Salary
N152,000 monthly

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Engineering / Technical jobs
  • Field Support Technician jobs