Job Expired

Field Support Officer needed at DexNova Consulting Limited

Job title : Field Support Officer

Job Location : Anambra

Deadline : March 29, 2024

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Job Summary:

  • Win new merchants, grow transaction volume and value, Deploy, Train and provide first-level Support to merchants always.
  • Ensure merchant’s issues are promptly treated and merchant support to ensure existing businesses are maintained and grown.

Key Responsibilities and Accountabilities

  • Grow existing business and win new merchants within the assigned locations.
  • Consistently grow merchant transaction volume week on week in the assigned locations.
  • Ensure deployment/redeployment of POS terminal to merchant location promptly for banks in line with SLA.
  • Train merchant on POS terminal usage.
  • Ensure terminals are tested ok upon deployment at the merchant’s location.
  • Maintain a database for POS terminals deployed with full details of terminals.
  • Resolve or treat customer issues/requests within 24 hours for Lagos and up to 48 hours for outside Lagos locations.

Qualification:

  • OND, HND, and BSc holders
  • Minimum 2 years in a similar role, prior sales experience
  • Ability to ride motorcycle Prior sales experience is also an added

How to Apply for this Offer

Interested and qualified candidates should send their CVs to [email protected], using the role applied as the subject of mail e.g. Field Support Officer

  • Sales / Retail / Business Development jobs
  • Field Support Officer jobs

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