In this Field Sales Specialist position

• You will administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
• You will deliver sales objectives and revenue growth for a defined geographic region, product line or market segment.
• You will secure new business and build on existing core business through repeat orders.
• You will respond to inquiries, resolve problems, promote, and sell products/ services.
• You will identify and contact prospective customers and build relationships to generate future sales and repeat business.
• You will check and understand type and size of customer requirements and suggest products/ service/ alternative products/ services.
• You will develop and deliver sales bids, presentations, proposals, and conduct product demonstrations to customers.
• You will follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution.
• You will introduce products and promotions to customers and deploy marketing campaigns as appropriate.
• You will build rapport and trust with customers by being informed about their business and market.
• You will coordinate with internal teams such as sales, marketing, operations, and service management for enhancing sales and customer retention.
• You will support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer.
• You will identify problems that may not be clear in own area of authority and modify work methods accordingly.
• You will convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory.
• You will connect with and influence other specialist departments and 3rd parties e.g. external service providers.
• You may convince others to accept new concepts, practices, and approaches.
• You will build strong, trusting cross-functional relationships with DHL managers.
• You will understand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders.
• You will provide technical guidance to line managers and employees.
• You will be an individual contributor who may manage two or fewer employees.
• Yu may direct the work of other lower-level professionals or manage processes and programs.
• You will coach and review the work of lower-level professionals.

Now, here’s what we need from you

• 4 years’ experience or more in the Freight Forwarding and Logistics industry
• Bachelor’s Degree or equivalent experience/qualification