Field Recovery Officer needed at Credit Direct Limited

Job title : Field Recovery Officer

Job Location : Lagos

Deadline : May 31, 2024

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Job Summary

  • We are seeking a skilled and experienced Field Recovery Officer to join our team, responsible for conducting face-to-face visits to customers’ homes or workplaces for overdue payment collection or negotiation.

Job Details

  • Conduct face-to-face visits to customers’ homes or workplaces for overdue payment collection or negotiation.
  • Reach out to unavailable or unresponsive customers through various communication channels.
  • Thoroughly document all field activities and outcomes, including customer information
  • Maintain a professional demeanor to uphold the company’s reputation during interactions.
  • Work closely with supervisors to develop effective strategies for contacting delinquent and unreachable customers.
  • Provide recommendations for further action if payment cannot be secured or a resolution reached.

Job Requirement

  • Proven experience in debt collection, customer service, or a related field
  • Excellent communication, negotiation, and problem-solving skills
  • Ability to work independently and as part of a team.
  • Strong documentation and organizational skills
  • Ability to maintain a professional demeanor in challenging situations.
  • Experience in a financial institution or collections agency.

Person Specification

  • Results-driven and goal-oriented, with a strong focus on achieving targets.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
  • Strong work ethic and ability to work under pressure, meeting deadlines and achieving results.
  • Collaborative and team-oriented mindset, with a focus on driving business success
  • Adaptability and willingness to learn and grow, with a focus on continuous improvement and innovation.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Customer Service  jobs
  • Field Recovery Officer jobs

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