JOB SUMMARY

Supervises enforcement and ticketing operations at multiple sites. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures as required by company. Work to ensure that set target are met on the field.

ESSENTIAL DUTIES

• Supervise daily workflow, schedules, activities, and assignments of enforcement and parking attendant.
• Participate in evaluating staff performance; work with employees to correct deficiencies; implement discipline procedures.
• Prepare and conduct training for new hires and current staff on a variety of field operation topics.
• Investigate loss and theft events and compile data for accurate reporting.
• Ensure team met required target and surpass it.
• Ensure continuous training and retraining for all team members
• Supervise, plan, and coordinate enforcement and parking attendants.
• Be polite in response to queries and concerns of road users where the need arises.
• Act in the absence of the operations manager.

KNOWLEDGE AND ABILITIES

• Working with set target and team coordination
• Patrol and security methods and procedures.
• Principles and practices of supervision, training, and performance evaluation.
• Safety practices and procedures.
• Conflict management and resolution.
• Techniques of group and crowd control.
• Oral and written communication skills.
• Interpersonal skills using tact, patience, and courtesy.
• Operation of a computer and assigned devices.

ABILITY TO

• Think clearly and logically, use good judgment, and make rapid and logical decisions in emergencies.
• Remember names, faces, and details of occurrences.
• Plan, organize, schedule, supervise and evaluate the work of others.
• Train field personnel.
• Prepare work schedules of assigned personnel.
• Conduct thorough investigations.
• Keep complete and accurate records.
• Prepare concise and descriptive reports recommending actions as appropriate.
• Maintain confidentiality.
• Operate a vehicle observing legal and defensive driving practices.
• Communicate effectively both orally and in writing.
• Work independently with little direction and provide work direction to others.
• Make effective decisions and take independent action.
• Problem solves to analyze issues, create plans of action, and reach solutions.
• Perform duties with awareness of all government requirements and company policies.
• Establish and maintain effective working relationships with others.
• Work as part of a team.
• Understand and be sensitive to, and respect the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability.
• Develop and maintain effective interpersonal relations using tact, patience, and courtesy.
• Maintain consistent, punctual, and regular attendance.

EDUCATION AND EXPERIENCE

• Possession of a National Diploma or Higher, and minimum of three (3) years of related field/supervisor experience is required.

PHYSICAL DEMANDS

• Physical Fitness
• Moderate lifting ( 40kg).
• Hearing and speaking to exchange information and make presentations.
• Standing and walking for extended periods of time.
• Walking to conduct inspections.

HAZARDS

Exposure to dissatisfied or abusive individuals.