Job title : Field Collections Officer – Abuja
Job Location : Abuja
Deadline : December 15, 2023
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- As a Field Collections Officer, you will play a crucial role in ensuring the timely collection of loan repayments.
- Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework.
- Handling customer objections and complaints professionally, and collaborating with relevant departments for swift issue resolution will be integral to your role.
Roles and Responsibilities:
As a Field Collections Officer at FairMoney, your key responsibilities will include, but are not limited to:
- Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts.
- Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay.
- Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues.
- Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency.
- Track payments by diligently following up on pending promises and ensuring timely resolution.
To excel in this role, you should meet the following criteria:
- University degree in any related field.
- Minimum of 1+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations.
- Proficiency in Microsoft Excel.
- High self-motivation with strong interpersonal skills.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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